CrawluneIn short. Any Pro purchase can be refunded in full within 14 days of the charge, for any reason. Email us, and the money goes back to the card you paid with. The licence is revoked and the App returns to the free plan.
1. The 14-day guarantee
If Pro does not earn its price, ask for a refund within 14 days of the charge and you get it, no questions asked. This applies to:
- a first purchase of Pro Monthly, Pro Annual or Pro Lifetime, for any number of seats;
- a renewal charge on Pro Monthly or Pro Annual, counted from the day of the renewal;
- a charge for adding seats, for the amount of that charge.
The refund is for the full amount you paid, including any tax. It goes to the original payment method; Stripe usually completes it in 5 to 10 business days, depending on your bank.
2. How to ask
Email support@crawlune.com from the address you used at checkout, or include the licence key or the Stripe receipt number. We confirm by email, normally within two business days. You do not have to give a reason, though we are glad to hear one.
3. What happens after a refund
- The licences from that order are revoked and their devices are released.
- The App returns to the free plan on each device. Crawls you saved stay on your computer and remain readable; Pro-only features switch off.
- For a refunded renewal, the subscription is cancelled so it does not charge again.
- The account itself stays open unless you ask us to delete it.
4. Outside the guarantee
After 14 days a purchase is final, and we do not refund unused time on a cancelled annual plan. We may still refund at our discretion in cases such as a duplicate charge, a billing error on our side, or a defect we cannot fix within a reasonable time; write to us and explain.
The free trial costs nothing, so there is nothing to refund. Discount codes have no cash value.
We may decline a refund where the guarantee is being abused, for example repeated purchase-and-refund cycles on the same or related accounts, a key that was shared or published, or an order already reversed by a chargeback.
5. Chargebacks
A refund request to us is faster than a chargeback and keeps your account in good standing. A chargeback revokes the order's licences at once and may close the account, so please write to us first; we honour the guarantee without argument.
6. Your statutory rights
If you are a consumer in the European Union, the United Kingdom or another place with a statutory right of withdrawal for distance purchases, you normally have 14 days from the purchase to withdraw. For digital content that is delivered immediately, the law lets that right end once delivery begins with your agreement. Our guarantee is wider: it applies even though your licence key is delivered the moment you pay, it covers renewals, and it needs no reason, so you lose nothing by it. Nothing in this policy limits any right you have under the law of the country where you live.
7. Questions
support@crawlune.com. This policy forms part of the Terms of service.