Terms of service

1. Who we are and what these terms cover

These terms are a contract between you and Crawlune ("Crawlune", "we"). They cover the Crawlune desktop application for macOS, Windows and Linux, including its command-line, local API and MCP server (the "App"), the website at crawlune.com with its account area (the "Site"), and the licence, update, delivery and notification services behind them (together, the "Service").

The legal name and address of the operator appear on the invoice Stripe issues for every purchase, and are available on request from support@crawlune.com.

By downloading, installing or using the App, creating an account, starting a trial or buying a licence, you accept these terms, the Privacy policy, the Refund policy and the Cookie policy. If you use Crawlune for an organisation, you confirm that you may bind it, and "you" includes that organisation.

You must be at least 16 years old to use the Service. Nothing in these terms limits rights that consumer protection law gives you and that cannot be waived by contract.

2. The licence

2.1 Free

We grant you a non-exclusive, non-transferable, revocable licence to install and use the free version of the App on any number of computers you own or control, for personal or commercial purposes, within the URL cap and feature set of the free plan.

2.2 Pro

A Pro licence is sold per seat. Each seat is one licence key, usable by one person at a time, activated on up to 2 devices at once. You may move a seat between devices by deactivating one in the App or on your account page. The account that bought the licences owns them; the owner may assign a seat to a teammate by email and take it back at any time. A key may not be published, sold, rented, sublicensed or shared beyond one seat per person.

Monthly and Annual. Pro Monthly gives you Pro for one month and Pro Annual for one year; each renews for the same term until cancelled, as described in section 5.

Lifetime. Pro Lifetime is paid once and gives you Pro for the lifetime of the product: for as long as we publish Crawlune, including every update and major version. It is a licence to the product, not a promise about any particular future feature. If we ever stop operating the licence service, we will first issue holders of lifetime licences a licence file that keeps the App working without it.

2.3 Trial

Every account may start one free 14-day Pro trial, without a card. The trial ends automatically; nothing is charged. We may change what the trial includes and may end a trial early where we see abuse.

2.4 What you may not do

• Bypass, disable or interfere with the licence checks, the URL cap or any feature gate.
• Reverse engineer, decompile or disassemble the App, except where applicable law allows this despite this clause.
• Resell, rent, lease or redistribute the App or its licence keys, or present the App or its output as your own product.
• Remove or alter copyright, trademark or licence notices.
• Use the App or the Service to break the law or to infringe anyone's rights.

The App includes open-source components under their own licences; those licences continue to apply to those components, and a list is available on request.

3. Crawling responsibly

Crawlune requests pages from the websites you choose, from your computer, under your IP address. You alone decide what to crawl and how fast. You agree that:

• you crawl only sites you own, operate, or have permission to audit, or that are publicly accessible and whose terms permit it, and you comply with the law that applies to you and to the target site, including computer misuse, data protection and intellectual property law;
• you respect robots.txt, rate limits and the capacity of the target server, and you set a crawl speed appropriate for it; you do not use the App to overload or disrupt any site;
• the App identifies itself as Crawlune by default; if you change the user agent, use a proxy or present the crawl as another client, you take full responsibility for doing so;
• any content you collect, including personal data in pages, exports, screenshots or server log files, is yours to look after: you are the controller of that data and must process it lawfully. Crawlune never receives it.

4. Accounts

Buying, assigning licences and starting a trial require an account on the Site. Sign-in is provided through Auth0. Keep your sign-in details secure and tell us at once if you suspect misuse; you are responsible for activity under your account. Give us accurate details and keep the email address current, because licence keys, receipts and renewal notices go there.

5. Prices, payment, renewal and cancellation

Prices. Prices are shown in US dollars on the pricing page and at checkout. Taxes such as VAT or sales tax are added at checkout where they apply, based on your billing details. Payment is taken by Stripe; we never see or store your card number.

Automatic renewal. Pro Monthly and Pro Annual are subscriptions. Each renews automatically at the end of its term (monthly or yearly), and Stripe charges the payment method on file for the then-current price of your seats. For Pro Annual we email you at least seven days before each renewal; Pro Monthly renews without a reminder, and Stripe's receipt confirms each charge. If we raise the price, we tell you by email at least 30 days before it applies to you, and you can cancel before the renewal to avoid it.

Cancelling. You can cancel at any time from Manage billing on your account page (the Stripe customer portal) or by emailing support@crawlune.com. Cancellation takes effect at the end of the current term; you keep Pro until then and are not charged again. We do not give partial refunds for unused time, except under the Refund policy.

Failed payments. If a renewal payment fails, Stripe retries and we email you. If it still fails, the licence expires after a short grace period and the App returns to the free plan. Crawls you saved remain readable.

Seats. You can add or remove seats from the customer portal. Changes to a subscription are charged or credited pro rata by Stripe; removed seats stay active until the end of the paid term.

Refunds. Every purchase, including a renewal charge, is covered by our 14-day money-back guarantee, set out in the Refund policy. If you have a statutory right of withdrawal, the Refund policy explains how it applies to digital content.

Promotions. Discount codes apply once, to the purchase they are entered on, unless the offer says otherwise. Promotional prices do not carry over to renewals unless stated.

6. Expiry, suspension and termination

When a Pro licence expires or is cancelled, Pro features switch off and the App continues as the free version. Your crawl data stays on your computer and remains readable. Keys stay in your account so you can renew.

We may suspend or revoke a licence, or close an account, if you materially breach these terms, if a payment is reversed or disputed, if a key is shared or published, or where the law requires it. Where practical, we warn you first and give you a chance to put it right. Revocation for breach does not entitle you to a refund. You may stop using Crawlune at any time, and you may ask us to delete your account as described in the Privacy policy.

7. Third-party services you connect

Some Pro features talk to services that you choose to connect from your own computer, under your own accounts and their own terms. Crawlune is not a party to those terms and does not charge for or control those services.

• Google. Search Console, Google Analytics, Google Sheets, Looker Studio and PageSpeed Insights, through your Google account or API key, under Google's terms. Our use of Google user data is described in the Privacy policy.
• AI providers. Semantic, metadata and proofreading features send the title and text of the pages you choose to the provider you configure, with your own API key: OpenAI, Anthropic, Google Gemini, or a local Ollama server. Their terms, prices and usage limits apply, and you are responsible for the charges on your key. AI output is generated automatically; check it before you publish it.
• Chromium. JavaScript rendering can download a copy of Chromium from Google's public build storage into the App's data folder; it is licensed under the Chromium project's terms.
• Your own tools. The local API and MCP server listen only on your computer and are protected by a token. Anything you give that token to can read your crawl data; keep it private.

Report delivery and email alerts send files and messages to recipients you name, through our servers. You confirm that you may send them that content, and you accept the retention described in the Privacy policy.

8. Updates and changes to the Service

The App checks for updates when it starts and offers to install them; you choose when to update. We improve, add and occasionally remove features. If we remove or materially reduce a Pro feature, we tell paying customers in advance where we can. Features marked beta or experimental may change or disappear without notice.

9. Intellectual property and feedback

Crawlune, the App, the Site, the check catalogue and all related marks, designs and documentation belong to us or our licensors and are protected by copyright and other laws. These terms give you a licence to use the App, not ownership of it. The crawl data, exports and reports you produce are yours, and reports branded with your name and logo may be given to your clients.

If you send us ideas, suggestions or bug reports, you give us a perpetual, royalty-free licence to use them without obligation to you.

10. Disclaimer of warranties

Crawlune's findings are automated checks. They can be incomplete or wrong, search engines change their behaviour, and an SEO audit never guarantees rankings, traffic or revenue. To the fullest extent the law allows, the App and the Service are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, non-infringement, and that the Service will be uninterrupted or error-free. Verify findings before acting on them, and keep backups of anything you cannot afford to lose.

If you are a consumer, you keep the statutory guarantees of your country, such as the right to digital content that conforms to the contract.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, arising out of or related to the Service, however caused. Our total liability to you for all claims together is limited to the amount you paid us for the Service in the twelve months before the claim arose, or 50 US dollars if you paid nothing.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection rules.

12. Your responsibility to us

If a third party brings a claim against us because of the way you used the App, including crawling a site without the right to, the content you collected, or the recipients you sent reports to, you will compensate us for the losses, costs and reasonable legal fees that result, provided we tell you about the claim promptly and let you take part in the defence. This clause does not apply to consumers where the law does not allow it.

13. Export and sanctions

You may not use or export the App in violation of applicable export control or sanctions laws, and you confirm that you are not on a government restricted-party list.

14. Changes to these terms

We may update these terms. The date at the top shows the current version. For changes that materially reduce your rights, we email account holders at least 14 days before the change takes effect; if you do not agree, you may cancel before then and the Refund policy applies to any term you have paid for and not yet started. Continued use after the effective date means you accept the updated terms.

15. Governing law and disputes

These terms are governed by the laws of the country in which the operator is established, and disputes go to its competent courts. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and may bring a claim in its courts.

Before starting a claim, please write to support@crawlune.com; most problems are solved within a few days.

16. General

These terms, the Privacy policy, the Refund policy and the Cookie policy are the whole agreement between us about the Service. If any part is found unenforceable, the rest remains in force. If we do not enforce a term at once, we may still enforce it later. You may not transfer this agreement without our consent; we may transfer it to a successor of the business, keeping your rights intact. Notices to you go to your account email; notices to us go to the address in section 1.

17. Contact

Support and licence questions: support@crawlune.com. Privacy: privacy@crawlune.com.